1.Product , Samples, Packages
Q1.What’s your MOQ?
Our MOQ is 1ton. But usually we accept less quantity such as 25kg on the condition that sample charge is 100% paid.
Q2. Will free samples be provided?
Yes, we supply the free sample ≤500g for your test our quality. and the international shipping cost be paid by our customers.
Q3.What is the shelf life of your products?
3 years under storage in a cool, dry, ventilated environment.
Q4. How to confirm the product quality before placing orders?
A: Free samples will be provided. All relevant documents can be verified. You are welcome to inspection our factory on site or even on a live chat.
Q5. Can you customize my packing design?
Yes, we can customize packaging with your requirement ,such as your packing design, material and so on
Q6. What package can you provide?
Regular package will be 25 kg/bag, platic woven bag with PE inner, or Kraft paper woven bag with PE inner. We can also customise our package according to your requirement.
Q7:How many qty will be loading by 1*20 FCL?
25kgs/bag: 20-25 tons per FCL without pallet; 18 tons with pallet.
25kgs/carton: 20 tons per FCL without pallet.
25kgs/drum: 17.5 tons per FCL without pallet.
50kgs/drum: 17.5tons per FCL without pallet.
2. Order and Payment
Q1.What's the payment terms?
We can accept T/T or L/C for the mass production, and samples need pay by Western Union or paypal
Q2. How can I place an order?
You can negotiate and confirm your order with us through any of the following tools:
Contact Person: Moon Gao
Moible Phone/Wechat/whatsapp: 0086-13109893242
3. Delivery and After-Sales
Q1.When is the delivery time?
Samples can be send to you at once as soon as you askedMass Production can deliver within 10~20 days after receiving customer prepayment or original LC.
Q2: How do you treat quality complaint?
Before shipping, our quality control will ensure the quality is desirable and we would send you photos of products to be shipped. If quality problem should still exist, we will send you free goods for replacement or refund your loss.